Plan FAQs
When will my plan be effective?
New members who sign up from the first of the month through the 15th of the month will be effective on the first of the current month. Members who sign up from the 16th of the month to the last day of the month will be effective on the first of the following month.
Is this an insurance plan?
No, this is not an insurance plan. This plan offers you discounted prescriptions at a wide range of pharmacies. You will pay for services at the discounted price at the time services are received.
How does this plan work?
After signing up for the plan of your choice, a welcome letter and member ID cards will be mailed to your address. Should you need to use your plan prior to the arrival of your ID cards, please contact us at (844) 636-6845. To search for participating pharmacies online, click here. To use your DialCare telehealth products, download the mobile app, register and then you'll be able to request consultations.
Can I include dependents on my plan?
Yes, one of the wonderful features of our discount plans is that your entire household can receive the discounts, even children living at college!
Can I use my membership card when I travel away from home?
Yes, your Careington membership card can be used at any participating pharmacy in the United States. All you need is your member ID number to receive your savings.
What pharmacies can I go to?
You can find participating pharmacies for the plan by visiting the "Find a Pharmacy" page on this website or calling (844) 636-6845.
How long will it take me to get into the system after I sign up?
After you have successfully become a member (either by joining on the website or calling (844) 636-6845), you will be entered into our system immediately and receive your member ID number the same day when you call to receive it. Then, you'll receive your membership materials and membership cards in about 7-10 business days.
How do I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (844) 636-6845. You will receive your membership materials and membership cards in about 7-10 business days.
What if I don't have my membership card?
If you need a membership card, please call (844) 636-6845, or for faster service, email us at [email protected].
How do I cancel my membership?
Cancellations are accepted over the phone at (844) 636-6845 or by fax at (888) 335-7330. If you cancel within the first 30 days of joining, you'll receive a 100% refund, less any nominal processing fees, no questions asked.
Telemedicine FAQs
Do I talk to "real doctors?"
Yes. Telemedicine members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a consult, you will be connected with a doctor licensed in your state.
What are some of the common conditions telemedicine treats?
Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.
Can telemedicine handle my emergency situations?
Telemedicine is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
Can I use telemedicine when I travel away from home?
Yes, you can use telemedicine from anywhere you have a phone.*
*DialCare Telemedicine is available anywhere in the U.S.
How can I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (844) 636-6845. We will be happy to send additional cards to you.
How will my purchase appear on my credit card statement?
Your statement will have a charge from "Careington International" for the purchase amount of your plan.
What if I have a complaint?
If you would like to file a complaint regarding your plan membership, you must submit your complaint in writing to: Careington International Corporation, P.O. Box 2568, Frisco, TX 75034. You have the right to request an appeal if you are dissatisfied with the complaint resolution. After completing the complaint resolution process, if you remain dissatisfied you may contact your state insurance department.